Privacy Policy

Our Commitment to Your Privacy

At NeuronSpark, we understand that trust forms the foundation of every meaningful business relationship. When you share your information with us, you're placing confidence in our ability to protect it responsibly.

This privacy policy explains how we collect, use, and safeguard your personal information when you interact with our automated testing framework development services. We've written this in plain language because we believe transparency shouldn't require a law degree to understand.

Our approach to data privacy reflects our commitment to building long-term partnerships with our clients throughout Taiwan and beyond. We collect only what we need, use it purposefully, and protect it diligently.

Information We Collect

We gather information in several ways, always with clear business purposes that benefit both your project success and our service improvement.

How We Gather This Information

• Direct submissions through our contact forms and service inquiries
• Information shared during consultations, meetings, and project planning sessions
• Technical data provided for testing framework customization and implementation
• Automated collection of basic website usage statistics through standard web analytics

How We Use Your Information

Every piece of information we collect serves specific, legitimate business purposes that directly benefit your experience with our services.

Primary Uses

We use your personal information to deliver the automated testing framework development services you've requested. This includes project planning, system customization, technical implementation, and ongoing support communications.

Your contact details help us maintain professional communication throughout our business relationship, ensuring you receive timely updates about project progress and important service information.

Service Improvement

We analyze project patterns and client feedback to enhance our testing framework capabilities and develop new features that address real-world challenges our clients face.

Website usage data helps us understand which resources prove most valuable, allowing us to create better educational content and improve our online experience.

Data Sharing and Disclosure

We maintain strict controls over information sharing, limiting disclosure to specific circumstances that serve legitimate business purposes or legal requirements.

Limited Business Sharing

Occasionally, we work with trusted technical subcontractors or specialized service providers to deliver comprehensive solutions. When this occurs, we share only the minimum information necessary and require these partners to maintain equivalent privacy protections.

We may reference general project outcomes or industry insights in our marketing materials, but we never include specific client information, proprietary technical details, or identifying characteristics without explicit permission.

Legal Requirements

Like all businesses operating in Taiwan, we comply with applicable data protection laws and may disclose information when required by valid legal processes, court orders, or government investigations.

We also reserve the right to share information if necessary to protect our legitimate business interests, prevent fraud, or address security concerns that could affect our clients or services.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and our commitment to transparent business practices, you maintain significant control over your personal information.

To exercise any of these rights, simply contact our privacy team using the information provided at the end of this policy. We respond to all requests within reasonable timeframes and work with you to address any concerns about how we handle your information.

Data Security and Protection

Protecting your information requires both robust technical measures and careful operational procedures. We've implemented comprehensive safeguards that reflect the sensitive nature of the technical data our clients share.

Technical Safeguards

Our systems use industry-standard encryption for data transmission and storage, ensuring that information remains protected both when it travels over networks and when it's stored on our servers.

We maintain access controls that limit system access to authorized personnel who require specific information to perform their job functions. Regular security audits help us identify and address potential vulnerabilities before they become problems.

Operational Security

Our team members receive regular training on data handling best practices and privacy requirements. We maintain strict policies about information access, sharing, and retention that align with professional standards for technology service providers.

Physical security measures protect our office systems and any printed materials containing client information. We also maintain secure backup procedures that ensure data availability while preserving privacy protections.

Data Retention and Deletion

We keep your information only as long as necessary to fulfill the purposes for which it was collected, meet our legal obligations, and maintain our business relationship.

Active Project Data

During active projects, we retain all relevant technical and communication data to ensure consistent service delivery and project continuity. This includes project specifications, testing configurations, and communication records.

Post-Project Retention

After project completion, we typically maintain basic contact information and project summaries for two years to support potential future collaborations and provide reference information if needed.

Technical specifications and detailed project data are usually deleted within one year after project completion, unless you specifically request longer retention for your own business continuity purposes.

Legal and Business Requirements

Some information may be retained longer to meet tax obligations, contract requirements, or legal retention mandates. We maintain clear records of why specific data is kept and automatically delete information once retention requirements expire.

International Data Transfers

While NeuronSpark operates primarily within Taiwan, our business activities occasionally involve data transfers that cross international boundaries.

Cloud Services and Infrastructure

We use reputable cloud service providers that may store or process data in multiple geographic locations. We ensure these providers maintain appropriate privacy protections and comply with applicable data protection standards.

Client Collaboration

When working with international clients or partners, we may need to share specific project information across borders. We always inform clients about such transfers and ensure appropriate safeguards are in place.

Protection Standards

Any international data transfers comply with Taiwan's data protection requirements and include contractual protections that ensure your information receives equivalent privacy safeguards regardless of location.

Cookies and Website Technologies

Our website uses standard web technologies to improve functionality and understand how visitors interact with our online resources.

Essential Cookies

We use necessary cookies that enable basic website functionality, such as maintaining your session during form submissions and remembering your communication preferences.

Analytics Information

We collect basic usage statistics that help us understand which pages and resources prove most valuable to our visitors. This information is aggregated and doesn't identify individual users.

Your Control Options

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website functionality. We don't use cookies for advertising or marketing purposes.

Updates to This Policy

We review and update this privacy policy periodically to reflect changes in our business practices, legal requirements, or service offerings.

Notification Process

When we make significant changes that affect how we collect, use, or protect your personal information, we'll notify existing clients via email and post updated information on our website.

Minor clarifications or administrative updates may be posted directly to our website with updated effective dates clearly displayed.

Continued Service

By continuing to use our services after policy updates take effect, you acknowledge acceptance of the revised terms. If you disagree with changes, you can discontinue service or contact us to discuss your concerns.